Help When You Need It
Do you have a question about your Nexersys? See below for a list of frequently asked questions with answers to assist you in troubleshooting common issues.
Don’t see an answer to your question? Contact our Customer Service Department at (877) 785-3823.
- What does my Nexersys mean by “Accelerometer Booting”?
- Why aren’t my pads registering punches or kicks?
- What is the small cable coming out of the top and bottom of my Nexersys Pro or Commercial spine that does not seem to plug into anything?
- Why can I hear sound from my Nexersys but I do not see a picture?
- What size Allen wrench do I need to put my Nexersys together?
- Can I just shut down the Nexersys when I finish my workout?
- What is Quickstart?
- How do I control my Nexersys?
- Why did my monitor turn off in the middle of my workout?
- Is the warranty still valid if I purchased a Nexersys second-hand from an individual?
- Home Unit vs. Pro Unit
- How do I view all User accounts created on my Nexersys Commercial model?
- How do I remove/delete inactive accounts on my Nexersys Commercial model?
- How do I track Registered account use on my Nexersys Commercial model?
- How do I increase/decrease available rounds on Guest accounts on my Nexersys Commercial model?
- How do I track guest usage on my Nexersys Commercial model?
- How do I set monetary controls on my Nexersys Commercial model?
- Do I need to wear gloves or hand wraps when I use my Nexersys?
- Is it possible to hit the Nexersys too hard?