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Warranty Information

warranty featured imageNexersys Satisfaction Guarantee

Your satisfaction is guaranteed. If you’re not 100% satisfied with your purchase of the Nexersys or its accessories, simply contact our Customer Care department, 877-785-3823, within six weeks of delivery for a Return Authorization. Returns must include any accessories and be in original condition and packaging. Once received, you will be refunded the full purchase price, less shipping and handling. Items must be postmarked no later than 2 weeks after your Return Authorization is given. Please note: products returned without a Return Authorization Number or outside the return period will not be refunded.

Register Your Product

Nexersys Home (NXS-H) Limited Warranty

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Who is Covered 

This warranty is valid for the original purchaser from Nexersys Corporation and authorized Nexersys Dealers and is not transferable or applicable to any other person(s).

What is Covered 

Nexersys Corporation warrants that this product is free from defects in materials and workmanship, when used for the purpose intended, under normal conditions, and provided it receives proper care and maintenance as described in the Product’s Assembly and Owner’s Manual. This warranty is good only for authentic, original, legitimate machines manufactured by Nexersys Corporation and sold through an authorized agent.

Terms 

Mechanical and Electronic Parts (CPU, monitor, accelerometers, cables & power supply) 1 Years
Wear Parts (pads, boots, springs, bushings and connectors) 3 Years
Frame 7 Years
Additional extended warranties available for purchase

How Nexersys Corporation Will Support the Warranty

Throughout and as set forth under the terms of the Warranty, Nexersys Corporation will provide a replacement for any component or part that proves to be defective in materials or workmanship. Nexersys Corporation reserves the right to substitute material of equal or better quality if identical materials are not available under this warranty.

In the event that replacement parts or components do not correct the issue, Nexersys Corporation reserves the right to replace the product or apply a limited credit reimbursement toward another Nexersys Corporation brand product, at our discretion. Reasonable substitution may be required depending upon Product availability. Any replacement of the Product under the terms of the Warranty in no way extends the original Warranty period. THESE REMEDIES ARE THE EXCLUSIVE AND SOLE REMEDIES FOR ANY BREACH OF WARRANTY.

Owner’s Responsibility

  • Retain appropriate and acceptable Proof of Purchase.
  • Operate, maintain, and inspect the product as specified in the Product Documentation (Assembly Manual, Owner’s Manual, etc.).
  • Product must be used exclusively for the purpose intended.
  • Notify Nexersys Corporation within 30 days after detecting an issue with the product and request a return authorization. If a return authorization is issued, you must return the defective part to Nexersys Corporation for inspection.
  • Install replacement parts or components in accordance with any Nexersys instructions.
  • Perform diagnostic procedures with a trained Nexersys Corporation representative if requested.

What is Not Covered

  • Damage due to abuse, tampering or modification of the Product, failure to properly follow assembly instructions, maintenance instructions, or safety warnings as stated in the Product Documentation (Owner’sManual), rust or corrosion as a result of the Product’s physical location, misuse, mishandling, accident, natural disasters, power surges.
  • Damage caused by hitting the machine too hard as noted in the Owner’s Manual and on the Warning Label.
  • Damage due to normal usage and wear and tear.

How to Obtain Warranty Support

Call Nexersys Customer Service at 877-785-3823 or email support@nexersys.com

Exclusions

The preceding warranties are the sole and exclusive express warranties made by Nexersys Corporation. They supersede any prior, contrary or additional representations, whether oral or written. No agent, representative, dealer, person or employee has the authority to alter or increase the obligations or limitations of this warranty. Any implied warranties, including the WARRANTY OF MERCHANTABILITY and any WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, are limited in direction to the term of the applicable express warranty provided above, whichever is longer. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Limitation of Remedies

EXCEPT AS OTHERWISE REQUIRED BY APPLICABLE LAW, THE PURCHASER’S EXCLUSIVE REMEDY IS LIMITED TO REPAIR OR REPLACEMENT OF ANY COMPONENT DEEMED BY NEXERSYS CORPORATION TO BE DEFECTIVE UNDER THE TERMS AND CONDITIONS STATED HEREIN. IN NO EVENT WILL NEXERSYS CORPORATION BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR ECONOMIC DAMAGES, REGARDLESS OF THE THEORY OF LIABILITY (INCLUDING, WITHOUT LIMITATION, PRODUCT LIABILITY, NEGLIGENCE OR OTHER TORT) OR FOR ANY LOST REVENUE, PROFIT, DATA, PRIVACY OR FOR ANY PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE USE OF THE FITNESS MACHINE EVEN IF NEXERSYS CORPORATION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION AND LIMITATION SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL OR INCIDENTAL TYPE DAMAGES SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

State Laws

This warranty gives you specific legal rights. You may also have other rights, which vary from state to state.

Expirations

If the warranty has expired, Nexersys Corporation may assist with replacements or repairs to parts and labor, but there will be a charge for these services. Contact Nexersys for information on post-warranty parts and services. Nexersys Corporation does not guarantee availability of spare parts after expiration of warranty period.

International Purchases

If you purchased this machine outside of the United States consult your local distributor or dealer for warranty coverage.

PDF Download

Nexersys Home Limited WarrantyDownload PDF Here

Nexersys Pro (NXS-P) Limited Warranty

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Who is Covered 

This warranty is valid for the original purchaser from Nexersys Corporation and authorized Nexersys Dealers and is not transferable or applicable to any other person(s).

What is Covered 

Nexersys Corporation warrants that this product is free from defects in materials and workmanship, when used for the purpose intended, under normal conditions, and provided it receives proper care and maintenance as described in the Product’s Assembly and Owner’s Manual. This warranty is good only for authentic, original, legitimate machines manufactured by Nexersys Corporation and sold through an authorized agent.

Terms 

Mechanical and Electronic Parts (CPU, monitor, accelerometers, cables & power supply) 1 Year
Wear Parts (pads, boots, springs, bushings and connectors) 3 Years
Frame 7 Years
Additional extended warranties available for purchase

How Nexersys Corporation Will Support the Warranty

Throughout and as set forth under the terms of the Warranty, Nexersys Corporation will provide a replacement for any component or part that proves to be defective in materials or workmanship. Nexersys Corporation reserves the right to substitute material of equal or better quality if identical materials are not available under this warranty.

In the event that replacement parts or components do not correct the issue, Nexersys Corporation reserves the right to replace the product or apply a limited credit reimbursement toward another Nexersys Corporation brand product, at our discretion. Reasonable substitution may be required depending upon Product availability. Any replacement of the Product under the terms of the Warranty in no way extends the original Warranty period. THESE REMEDIES ARE THE EXCLUSIVE AND SOLE REMEDIES FOR ANY BREACH OF WARRANTY.

Owner’s Responsibility

  • Retain appropriate and acceptable Proof of Purchase.
  • Operate, maintain, and inspect the product as specified in the Product Documentation (Assembly Manual, Owner’s Manual, etc.).
  • Product must be used exclusively for the purpose intended.
  • Notify Nexersys Corporation within 30 days after detecting an issue with the product and request a return authorization. If a return authorization is issued, you must return the defective part to Nexersys Corporation for inspection.
  • Install replacement parts or components in accordance with any Nexersys instructions.
  • Perform diagnostic procedures with a trained Nexersys Corporation representative if requested.

What is Not Covered

  • Damage due to abuse, tampering or modification of the Product, failure to properly follow assembly instructions, maintenance instructions, or safety warnings as stated in the Product Documentation (Owner’sManual), rust or corrosion as a result of the Product’s physical location, misuse, mishandling, accident, natural disasters, power surges.
  • Damage caused by hitting the machine too hard as noted in the Owner’s Manual and on the Warning Label.
  • Damage due to normal usage and wear and tear.

How to Obtain Warranty Support

Call Nexersys Customer Service at 877-785-3823 or email support@nexersys.com

Exclusions

The preceding warranties are the sole and exclusive express warranties made by Nexersys Corporation. They supersede any prior, contrary or additional representations, whether oral or written. No agent, representative, dealer, person or employee has the authority to alter or increase the obligations or limitations of this warranty. Any implied warranties, including the WARRANTY OF MERCHANTABILITY and any WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, are limited in direction to the term of the applicable express warranty provided above, whichever is longer. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Limitation of Remedies

EXCEPT AS OTHERWISE REQUIRED BY APPLICABLE LAW, THE PURCHASER’S EXCLUSIVE REMEDY IS LIMITED TO REPAIR OR REPLACEMENT OF ANY COMPONENT DEEMED BY NEXERSYS CORPORATION TO BE DEFECTIVE UNDER THE TERMS AND CONDITIONS STATED HEREIN. IN NO EVENT WILL NEXERSYS CORPORATION BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR ECONOMIC DAMAGES, REGARDLESS OF THE THEORY OF LIABILITY (INCLUDING, WITHOUT LIMITATION, PRODUCT LIABILITY, NEGLIGENCE OR OTHER TORT) OR FOR ANY LOST REVENUE, PROFIT, DATA, PRIVACY OR FOR ANY PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE USE OF THE FITNESS MACHINE EVEN IF NEXERSYS CORPORATION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION AND LIMITATION SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL OR INCIDENTAL TYPE DAMAGES SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

State Laws

This warranty gives you specific legal rights. You may also have other rights, which vary from state to state.

Expirations

If the warranty has expired, Nexersys Corporation may assist with replacements or repairs to parts and labor, but there will be a charge for these services. Contact Nexersys for information on post-warranty parts and services. Nexersys Corporation does not guarantee availability of spare parts after expiration of warranty period.

International Purchases

If you purchased this machine outside of the United States consult your local distributor or dealer for warranty coverage.

International Purchases

If you purchased this machine outside of the United States consult your local distributor or dealer for warranty coverage.

PDF Download

Nexersys Home Limited WarrantyDownload PDF Here

Nexersys Commercial (NXS-C) Limited Warranty

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Who is Covered 

This warranty is valid for the original purchaser from Nexersys Corporation and authorized Nexersys Dealers and is not transferable or applicable to any other person(s).

What is Covered 

Nexersys Corporation warrants that this product is free from defects in materials and workmanship, when used for the purpose intended, under normal conditions, and provided it receives proper care and maintenance as described in the Product’s Assembly and Owner’s Manual. This warranty is good only for authentic, original, legitimate machines manufactured by Nexersys Corporation and sold through an authorized agent.

Terms 

Labor 1 year 1 Year
Upholstery 1 Year
Mechanical and Electronic Parts (CPU, monitor, accelerometers, cables & power supply) 2 Years
Wear Parts (pads, boots, springs, bushings and connectors) 2 Years
Frame 7 Years
Additional extended warranties available for purchase

How Nexersys Corporation Will Support the Warranty

Throughout and as set forth under the terms of the Warranty, Nexersys Corporation will provide a replacement for any component or part that proves to be defective in materials or workmanship. Nexersys Corporation reserves the right to substitute material of equal or better quality if identical materials are not available under this warranty.

In the event that replacement parts or components do not correct the issue, Nexersys Corporation reserves the right to replace the product or apply a limited credit reimbursement toward another Nexersys Corporation brand product, at our discretion. Reasonable substitution may be required depending upon Product availability. Any replacement of the Product under the terms of the Warranty in no way extends the original Warranty period. THESE REMEDIES ARE THE EXCLUSIVE AND SOLE REMEDIES FOR ANY BREACH OF WARRANTY.

Owner’s Responsibility

  • Retain appropriate and acceptable Proof of Purchase.
  • Operate, maintain, and inspect the product as specified in the Product Documentation (Assembly Manual, Owner’s Manual, etc.).
  • Product must be used exclusively for the purpose intended.
  • Notify Nexersys Corporation within 30 days after detecting an issue with the product and request a return authorization. If a return authorization is issued, you must return the defective part to Nexersys Corporation for inspection.
  • Install replacement parts or components in accordance with any Nexersys instructions.
  • Perform diagnostic procedures with a trained Nexersys Corporation representative if requested.

What is Not Covered

  • Damage due to abuse, tampering or modification of the Product, failure to properly follow assembly instructions, maintenance instructions, or safety warnings as stated in the Product Documentation (Owner’sManual), rust or corrosion as a result of the Product’s physical location, misuse, mishandling, accident, natural disasters, power surges.
  • Damage caused by hitting the machine too hard as noted in the Owner’s Manual and on the Warning Label.
  • Damage due to normal usage and wear and tear.

How to Obtain Warranty Support

Call Nexersys Customer Service at 877-785-3823 or email support@nexersys.com

Exclusions

The preceding warranties are the sole and exclusive express warranties made by Nexersys Corporation. They supersede any prior, contrary or additional representations, whether oral or written. No agent, representative, dealer, person or employee has the authority to alter or increase the obligations or limitations of this warranty. Any implied warranties, including the WARRANTY OF MERCHANTABILITY and any WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, are limited in direction to the term of the applicable express warranty provided above, whichever is longer. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Limitation of Remedies

EXCEPT AS OTHERWISE REQUIRED BY APPLICABLE LAW, THE PURCHASER’S EXCLUSIVE REMEDY IS LIMITED TO REPAIR OR REPLACEMENT OF ANY COMPONENT DEEMED BY NEXERSYS CORPORATION TO BE DEFECTIVE UNDER THE TERMS AND CONDITIONS STATED HEREIN. IN NO EVENT WILL NEXERSYS CORPORATION BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR ECONOMIC DAMAGES, REGARDLESS OF THE THEORY OF LIABILITY (INCLUDING, WITHOUT LIMITATION, PRODUCT LIABILITY, NEGLIGENCE OR OTHER TORT) OR FOR ANY LOST REVENUE, PROFIT, DATA, PRIVACY OR FOR ANY PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE USE OF THE FITNESS MACHINE EVEN IF NEXERSYS CORPORATION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION AND LIMITATION SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL OR INCIDENTAL TYPE DAMAGES SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

State Laws

This warranty gives you specific legal rights. You may also have other rights, which vary from state to state.

Expirations

If the warranty has expired, Nexersys Corporation may assist with replacements or repairs to parts and labor, but there will be a charge for these services. Contact Nexersys for information on post-warranty parts and services. Nexersys Corporation does not guarantee availability of spare parts after expiration of warranty period.

International Purchases

If you purchased this machine outside of the United States consult your local distributor or dealer for warranty coverage.

International Purchases

If you purchased this machine outside of the United States consult your local distributor or dealer for warranty coverage.

PDF Download

Nexersys Home Limited WarrantyDownload PDF Here

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