Troubleshooting

Warranty Terms

  • Powered Components (CPU, monitor, accelerometers, cables & power supply): 1 year
  • Wear Parts (pads, boots, springs, bushings and connectors): 3 years
  • Frame: 7 years

How Nexersys will support the Warranty:

Throughout and as set forth under the terms of the Warranty, Nexersys Corporation will provide a replacement for any component or part that proves to be defective in materials or workmanship. Nexersys Corporation reserves the right to substitute material of equal or better quality if identical materials are not available under this warranty.

In the event that replacement parts or components do not correct the issue, Nexersys Corporation reserves the right to replace the product or apply a limited credit reimbursement toward another Nexersys Corporation brand product, at our discretion. Reasonable substitution may be required depending upon Product availability. Any replacement of the Product under the terms of the Warranty in no way extends the original Warranty period. THESE REMEDIES ARE THE EXCLUSIVE AND SOLE REMEDIES FOR ANY BREACH OF WARRANTY.

What You Must Do

  • Retain appropriate and acceptable Proof of Purchase.
  • Operate, maintain, and inspect the product as specified in the Product Documentation (Assembly Manual, Owner’s Manual, etc.)
  • Product must be used exclusively for the purpose intended.
  • Notify Nexersys Corporation within 30 days after detecting an issue with the product and request a return authorization. If a return authorization is issued, you must return the defective part to Nexersys Corporation for inspection.
  • Install replacement parts or components in accordance with any Nexersys instructions.
  • Perform diagnostic procedures with a trained Nexersys Corporation representative if requested.
  • The warranty does not cover labor costs or related charges.

What is Not Covered

  • Damage due to abuse, tampering or modification of the Product, failure to properly follow assembly instructions, maintenance instructions, or safety warnings as stated in the Product Documentation (Assembly and Owner’s Manuals, etc.), rust or corrosion as a result of the Product’s physical location, misuse, mishandling, accident, natural disasters, power surges.
  • A machine placed or used in a commercial or institutional setting. This includes gyms, corporations, work places, clubs, fitness centers and any public or private entity that has a machine for use by its members, customers, employees or affiliates.
  • Damage caused by hitting the machine too hard as noted in the Owner’s Manual and on the Warning Label.
  • Damage due to normal usage and wear and tear.
  • This warranty does not extend to any territories or countries outside the United States and Canada.

How to Obtain Warranty Support

For Products purchased directly from Nexersys Corporation contact the Nexersys office listed on the Contacts page of the Owner’s Manual. You may be required to return the defective component to a specified address for repair or inspection, at your expense. Standard ground shipping of any warranty replacement parts will be paid by Nexersys Corporation.

Exclusions

The preceding warranties are the sole and exclusive express warranties made by Nexersys Corporation. They supersede any prior, contrary or additional representations, whether oral or written. No agent, representative, dealer, person or employee has the authority to alter or increase the obligations or limitations of this warranty. Any implied warranties, including the WARRANTY OF MERCHANTABILITY and any WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, are limited in direction to the term of the applicable express warranty provided above, whichever is longer. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

EXCEPT AS OTHERWISE REQUIRED BY APPLICABLE LAW, THE PURCHASER’S EXCLUSIVE REMEDY IS LIMITED TO REPAIR OR REPLACEMENT OF ANY COMPONENT DEEMED BY NEXERSYS CORPORATION TO BE DEFECTIVE UNDER THE TERMS AND CONDITIONS STATED HEREIN. IN NO EVENT WILL NEXERSYS CORPORATION BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR ECONOMIC DAMAGES, REGARDLESS OF THE THEORY OF LIABILITY (INCLUDING, WITHOUT LIMITATION, PRODUCT LIABILITY, NEGLIGENCE OR OTHER TORT) OR FOR ANY LOST REVENUE, PROFIT, DATA, PRIVACY OR FOR ANY PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE USE OF THE FITNESS MACHINE EVEN IF NEXERSYS CORPORATION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION AND LIMITATION SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL OR INCIDENTAL TYPE DAMAGES SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Watch this brief video to learn how to plug in your unit, create your profile and start your first workout.

Follow this step-by-step instructional video on how to assemble your new Nexersys.

Your owner’s assembly manuals are your friend, and inside you’ll find complete instructions on how to assemble, setup and start using your Nexersys.
Absolutely. When your workout is done, simply turn off your Nexersys.
Your Nexersys comes with Allen wrenches attached to the back of the spine for quick assembly and easy access to quickly tighten the bolts.
Nexersys monitors have a “source” button which will allow you to toggle between multiple inputs. It is possible that the input is not correct. To ensure it is on the correct input, press the “source” button to select the “DVI” input.
This small cable is an audio cable that can be used for connecting external speakers to amp up your Nexersys experience! To connect, remove the small audio cable connecting the CPU to the monitor. Then, plug the cable end coming out of the top of the spine into the CPU audio output. The cable end coming out of the bottom of the spine can be connected to any external audio source.
Ensure that all cables are securely plugged into the back of the monitor CPU and in the accurate slots. The cables should read from left to right, 1 – 7. If they are all securely plugged in and you continue to have issues with your strikes registering, an accelerometer inside the pad has malfunctioned. If this is the case, please call customer service for a replacement at (877) 785-3823.
The very first time you start up your Nexersys, you will see a “bootloading” screen. This is the process the software goes through to connect and recognize the accelerometers in each strike pad. This ensures that the data is flowing correctly so that you get real-time, accurate feedback on your performance.
No, Nexersys warranties are non-transferrable. Please reference our product page for more detailed information on product-specific warranty information.
Check the power cord, as the monitor may have come unplugged during your workout. If that does not solve the problem, please call customer service at (877) 785-3823.
You navigate the menus and make selections by tapping the pads. If you have a Commercial or Pro model you may also use the touch-screen to make selections.

Nexersys Home fitness equipment vs. Nexersys Professional fitness equipmentNexersys Home and Pro Units have many similarities, but let us show you some of the differences between them!Both the Nexersys Home and Pro home fitness machines offer the best in mix martial arts training and high intensity workouts, however there are a some differences between the two. Take a look at the video to find out which Nexersys punching workout machine will work best for you.The home unit is great for the fitness enthusiast and family fitness. It will provide a great full body workout utilizing cardio, core, and technque rounds. It also includes gaming with Avatar Follow-Me, Avatar Sparring and multiplayer competition rounds.The pro unit is a step up for the more advanced athlete and adds perks like a 22″ LCD touch screen monitor, leather pads and larger frame. Both will give you the best high intensity training around.

For your home gym, Nexersys offers two different types of equipment.  The NXS-H is for family fitness, with the concepts of ‘exergaming,’ multiplayer and guided fitness driving our design.  The NXS-P is engineered with the most serious athlete in mind, with a heavier frame, a touch screen monitor and other upgraded features.

[table type=”table-bordered”]

Home / Pro Comparison Table

[h4a]Nexersys Home (NXS-H)[/h4a] [h4a]Nexersys Pro (NXS-P)[/h4a]
Real-time Workout Performance Reporting

checkbox20px

checkbox20px
Interactive & Intelligent Programming checkbox20px checkbox20px
Avatar Training checkbox20px checkbox20px
My Training Custom Training Sessions checkbox20px checkbox20px
Nexersys Training checkbox20px checkbox20px
Game Play checkbox20px checkbox20px
Historical Performance Reporting checkbox20px checkbox20px
Five Custom User Profiles checkbox20px checkbox20px
Vinyl Strike Pads checkbox20px unchecked20px
Commercial Steel Frame – 156 lbs total
(tested to 1,000 hours continuous use)
checkbox20px unchecked20px
Adjustable Frame from 5’0″ to 6’4″ checkbox20px unchecked20px
19″ High Definition LCD Monitor checkbox20px unchecked20px
Leather Strike Pads unchecked20px checkbox20px
Heavy-duty, Industrial Steel Frame – 315 lbs total
(tested to 3,500 hours continuous use)
unchecked20px checkbox20px
Adjustable Frame from 5’2″ to 6’8″ unchecked20px checkbox20px
22″ High Definition Touch Screen Monitor unchecked20px checkbox20px
Special Pro Touchone-touch navigation software unchecked20px checkbox20px
Audio cable for external speakers unchecked20px checkbox20px
Extended Warranty unchecked20px checkbox20px

[/table]