State and local laws are frequently changing in response to COVID-19. Unfortunately, we cannot guarantee indoor assembly in every state at this time. We will work with you after your purchase to meet your needs, but if for any reason we are unable to fulfill those needs, we will refund the entire price of assembly.
Standard Delivery & White Glove On Site Assembly
Your N3 unit is delivered to your “door” (i.e. “door” delivery does NOT include transfers inside or up/downs stairs). You will be contacted to schedule assembly and activation by a skilled professional, including removal of all packaging. This service is available in the continental US.
You will be contacted to schedule your “inside” delivery, assembly, and activation at your address (i.e. “inside” delivery includes transfers up/down stairs) by a skilled professional, including removal of all packaging. This service is available in the continental US.
We are pleased to offer professional assembly of your Nexersys product in the Continental US. Nexersys is proud to offer white glove installation service for all N3 packages. After you take delivery, a skilled professional will assemble your N3 Youth unit and ensure that it’s working properly before leaving. This service also includes disposal of packaging material.
Standard Delivery & White Glove Assembly
White Glove Delivery & On Site Assembly
N3 Youth Satisfaction Guarantee
If you are not satisfied with your Nexersys N3 Elite, N3 Youth, N3 Pro or N3 Commercial, you can request a return within 30 days after your delivery.
Nexersys’ guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our Limited Warranty for each model. Learn more on our website https://nexersys.com/warranty/
The Nexersys unit must be returned undamaged in its original packaging with all parts included. If your Nexersys is returned in damaged condition, with missing parts, or otherwise has signs of abuse, Nexersys reserves the right to refuse a refund or to charge additional restocking fees, at Nexersys’ sole discretion.
Upon receipt of the unit, we will issue a refund of the purchase price paid, excluding any Shipping or Assembly fees.
The following Nexersys accessories may not be returned or exchanged if they have been worn or used:
Return request must be made in writing or email and received by Nexersys within 30 days after the original delivery date. Returned units must arrive at the designated Nexersys facility within 45 days after the original delivery date. Nexersys is not responsible for packages lost in transit without proof of tracking. Refunds for purchases will be credited back to the original payment method only.
Military, First Responder, & Medical Professionals Discount
Nexersys is proud to offer a 20% discount for US Military Active Duty, Reservist, National & State Guards and Veterans, and active First Responders. We’re delighted to also provides this discount to registered physicians, nurses, and other medical professionals. Email us at firstname.lastname@example.org with the product you would like to purchase. If you serve or served in the military, please send a copy of of your Form DD214 or current Military or First Responder ID. If you’re a medical professional, please send a copy of your hospital ID or license certification. We will send you your Personal Discount Code upon confirmation. We appreciate all who have served and welcome them to the Nexersys family.
Nexersys is proud to offer a 20% discount for UK Military Active Duty and Veterans & active First Responders and certified Medical Professionals. Email us at Email us at email@example.com with the product you would like to purchase and your proof of Military Service or certificate of First Responder or Medical Professional position. We will send you your Personal Discount Code upon confirmation. We appreciate all who have served and welcome them to the Nexersys family.