Customer Service is Our Top Priority

At Nexersys, we’re dedicated to providing best-in-class customer service for all of our XFit products. If you have a technical issue or problems with your unit hardware, just fill out the Service Request form below. We’ll get back to you within 48 hours to help troubleshoot what’s going wrong and get you working out again as quickly as possible. Have a general question, or just want to contact us? Fill out the General Info form below, and we’ll get back to you just as quickly. Please be sure to check your junk/spam folder for our response.

Nexersys Warranty Coverage requires Proof of Purchase from an Authorized Nexersys Dealer. All Information must be accurate and complete in order for XFit, LLC to assess Warranty Status.
Model *
NXSC 3.0 and all N3 model have software version in the top right corner of screen. NXSC 2.0 and Nexersys Home models have software version on SD card. If you do not know your version number, enter ‘Unknown’.
Frame Serial # *
MM/DD/YYYY
Click or drag a file to this area to upload.

If you have a service request please complete and submit the SERVICE REQUEST form. We cannot process service issues submitted to the GENERAL INFO form.

XFit, Inc.
7500 Rialto Blvd
Bldg. 1, STE 110
Austin TX, 78735
(512) 782-2940

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N3 Satisfaction Guarantee

  1. If you are not satisfied with your Nexersys N3 Elite, N3 Youth, N3 Pro or N3 Commercial, you can request a return within 30 days after your delivery.
  2. Nexersys’ guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our Limited Warranty for each model. Learn more on our website https://nxsstg.wpengine.com/warranty/
  3. The Nexersys unit must be returned undamaged in its original packaging with all parts included. If your Nexersys is returned in damaged condition, with missing parts, or otherwise has signs of abuse, Nexersys reserves the right to refuse a refund or to charge additional restocking fees, at Nexersys’ sole discretion.
  4. Upon receipt of the unit, we will issue a refund of the purchase price paid, excluding any Shipping or Assembly fees.
  5. To initiate a return, please click here.
  6. The following Nexersys accessories may not be returned or exchanged if they have been worn or used:
    1. Hand Wraps
    2. Gloves
    3. Sports Towel
  7. Return request must be made in writing or email and received by Nexersys within 30 days after the original delivery date. Returned units must arrive at the designated Nexersys facility within 45 days after the original delivery date. Nexersys is not responsible for packages lost in transit without proof of tracking. Refunds for purchases will be credited back to the original payment method only.

N3 Professional Assembly

Nexersys is proud to offer White Glove Assembly service for all N3 packages in the Continental US. Upon delivery, a skilled technician will assemble your N3 Elite unit and ensure that it’s working properly before leaving. This service also includes disposal of packaging material.

White Glove Assembly:

Starting at

$250

Warranty 

For full warranty information, please refer to the product manuals. If you need to make a warranty claim, please submit a service request. 

Warranty Type Products Mechanical and
Electronic Parts		 Wear Parts Frame Labor Notes
Home / Commercial N3 Elite, Cross Body Trainer 1 Year 1 Year 5 Years N/A *Warranty does not cover
commercial use