Return Request

Return Request Form

Nexersys Username:

Please provide the address of the units current location: *

Address Line 1

Address Line 2

City

State

Zip Code

Please provide the best email to process your return: *

Please provide the best phone number to process your return: *

Is the unit unboxed and assembled? *

What is the reason(s) for your return? *

N3 Satisfaction Guarantee

If you are not satisfied with your Nexersys N3 Elite, N3 Youth, N3 Pro or N3 Commercial, you can request a return within 30 days after your delivery.
Nexersys’ guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our Limited Warranty for each model. Learn more on our website https://nxsstg.wpengine.com/warranty/
The Nexersys unit must be returned undamaged in its original packaging with all parts included. If your Nexersys is returned in damaged condition, with missing parts, or otherwise has signs of abuse, Nexersys reserves the right to refuse a refund or to charge additional restocking fees, at Nexersys’ sole discretion.
Upon receipt of the unit, we will issue a refund of the purchase price paid, excluding any Shipping or Assembly fees.
To initiate a return, please click here.
The following Nexersys accessories may not be returned or exchanged if they have been worn or used:
1. Hand Wraps
2. Gloves
3. Sports Towel
Return request must be made in writing or email and received by Nexersys within 30 days after the original delivery date. Returned units must arrive at the designated Nexersys facility within 45 days after the original delivery date. Nexersys is not responsible for packages lost in transit without proof of tracking. Refunds for purchases will be credited back to the original payment method only.

For full warranty information, please refer to the product manuals. If you need to make a warranty claim, please submit a service request.

Warranty Type	Products	Mechanical and Electronic Parts	Wear Parts	Frame	Labor	Notes
Home	N3 Elite, Cross Body Trainer Home	1 Year	1 Year	5 Years	N/A	*Warranty does not cover commercial use
Commercial	N3 Pro, N3 Commercial, Cross Body Trainer Pro, NXSC	1 Year	1 Year	5 Years	1 Year