For full warranty information, please refer to the product manuals. If you need to make a warranty claim, please submit a service request.
|Warranty Type||Products||Mechanical and
|Home||N3 Elite, Cross Body Trainer Home||1 Year||1 Year||5 Years||N/A||*Warranty does not cover
|Commercial||N3 Pro, N3 Commercial, Cross Body
Trainer Pro, NXSC
|1 Year||1 Year||5 Years||1 Year|
2 thoughts on “Introducing the Nexersys App!”
A couple of questions/comments about the app:
When I hit pause during a workout, the audio pauses, but the video continues. When I try to resume the audio and video are out of sync. It resets for the next workout, but I can’t just pause and catch my breath then get back to it.
Some body punches don’t seem to register on the pad. I’m not sure if I should be hitting the X in the middle of the body pad on a dig. If so, those punches don’t seem to register. It seems like it’s looking for a punch on the side pads on the old nexersys.
Can I change the order of rounds? If I choose cardo and strike, cardio always comes first. If I do five rounds it’s always three cardio, two strike.
Thank you for looking into these,
Thanks for reaching out!
A core goal of our upcoming update is tackling audio and video de-sync in the video rounds.
Regarding the pad not registering strikes, we’re not sure what the underlying issues could be but we recommend unplugging and re-plugging in the USB on the back of the tablet, then performing a hard power reset after ensuring the USB is snugly inserted.
Regarding your last question, there is currently no way to change the order of the rounds.
If you have any additional questions or concerns, please feel free to reach out to email@example.com or request support here https://nexersys.com/connect/ using one of our forms.
The Nexersys Team