Meet the Nexersys Engineering Team

Nexersys is passionate in providing the best technology and user experience with a focus on exceptional engineering to deliver premium products to our customers. Our goal is to change the fitness landscape by providing products and content that improve personal fitness and mental acuity. Behind that exceptional engineering is a small, but effective team.

Brian Bates, Director of Engineering

Brian is the Director of Engineering at Nexersys. In addition to managing engineering projects, Brian also serves on the development team as a software and embedded engineer. Brian’s interests include hobby electronics, martial arts, machine learning, and ultimate frisbee. In his free time, Brian teaches martial arts at a local karate school.

Nate Sewell, Lead Software Engineer

Nate is the Lead Software Engineer at Nexersys. He has been with Nexersys for nearly 5 years.  He is an avid gamer, and enjoys classic Western style RPGs and the occasional hack-n-slash action adventure.

Cesar Hernandez, Software Designer

Cesar is a software designer at Nexersys. He designs all aspects of the software including the overall flow, user interface, gamification elements and game mechanics. He also helps develop the software through coding. In his free time he manages a website about politics.

Dan McFerren, Game Developer

Dan is a Game Developer at Nexersys. He was trained at Austin Community College’s Game Design Institute. He mainly authors C++ and C# code, but also contributes to the 2D and 3D art, and the underlying game systems and playability. Dan’s primary interests are entrepreneurship, game design, classic literature, and experience design. In his spare time, he likes to study, game with his wife Christy, and create games.

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N3 Satisfaction Guarantee

  1. If you are not satisfied with your Nexersys N3 Elite, N3 Youth, N3 Pro or N3 Commercial, you can request a return within 30 days after your delivery.
  2. Nexersys’ guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our Limited Warranty for each model. Learn more on our website https://nxsstg.wpengine.com/warranty/
  3. The Nexersys unit must be returned undamaged in its original packaging with all parts included. If your Nexersys is returned in damaged condition, with missing parts, or otherwise has signs of abuse, Nexersys reserves the right to refuse a refund or to charge additional restocking fees, at Nexersys’ sole discretion.
  4. Upon receipt of the unit, we will issue a refund of the purchase price paid, excluding any Shipping or Assembly fees.
  5. To initiate a return, please click here.
  6. The following Nexersys accessories may not be returned or exchanged if they have been worn or used:
    1. Hand Wraps
    2. Gloves
    3. Sports Towel
  7. Return request must be made in writing or email and received by Nexersys within 30 days after the original delivery date. Returned units must arrive at the designated Nexersys facility within 45 days after the original delivery date. Nexersys is not responsible for packages lost in transit without proof of tracking. Refunds for purchases will be credited back to the original payment method only.

N3 Professional Assembly

Nexersys is proud to offer White Glove Assembly service for all N3 packages in the Continental US. Upon delivery, a skilled technician will assemble your N3 Elite unit and ensure that it’s working properly before leaving. This service also includes disposal of packaging material.

White Glove Assembly:

Starting at

$250

Warranty 

For full warranty information, please refer to the product manuals. If you need to make a warranty claim, please submit a service request

Warranty Type Products Mechanical and
Electronic Parts
Wear Parts Frame Labor Notes
Home N3 Elite, Cross Body Trainer Home 1 Year 1 Year 5 Years N/A *Warranty does not cover
commercial use
Commercial N3 Pro, N3 Commercial, Cross Body
Trainer Pro, NXSC
1 Year 1 Year 5 Years 1 Year